Knowledge Hub > Delivery > Overview


Learn how orders are delivered and what shipping methods and carriers we use.

Last updated: Mar 18th, 2022

How will my order be delivered?

Depending on your order quantity we will use a parcel, pallet, or freight carrier to make the final delivery. For live price products in our Shop, you'll be able to select your delivery option at checkout. If you have specific delivery requirements, speak with our team to receive a quote. We use a variety of carriers to make deliveries based on the packaging size, destination, and any special requirements.

What are the delivery methods?

We offer both standard and express delivery, however express delivery comes at an additional cost.

How long will my delivery take?

Will I receive delivery notifications when my order is dispatched?

Yes, you'll receive an email once it's been dispatched. This will include an estimated delivery date and a tracking number for you to track your order.

How do I request a proof of delivery?

Our team can provide you with this, please email

What time of day is my order delivered?

If receiving a parcel, your order will be delivered from Monday to Saturday between 09:00 and 20:00. For pallet and freight, these are delivered from Monday to Friday between 09:00 and 17:00 (standard business hours).

Who do I contact to change the delivery details? How long do I have to do that?

Please email with any changes. As long as the order has not been dispatched yet, we will do our best to change the delivery address. If there are any additional delivery costs due to the change of address, we will confirm this with you ahead of time.

Which shipping carriers do you use?

For parcel deliveries, we use Royal Mail and Hermes. And for pallet and freight deliveries, we use Palletways, PalletOnline and Kuhne and Nagel.